The Head of Instagram, Adam Mosseri, recently took to his own Instagram and Twitter accounts to give his followers an update on the changes that we can expect to see on Instagram…
Incremental improvements in how your brand is discovered, experienced, and spoken about.
CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you.
Delivering a great customer experience is hugely important for any business. The better experience customers have, the more repeat custom and positive reviews you’ll receive, while simultaneously reducing the friction of customer complaints and returns.
CX Work
New TikTok Spark Ads Allows Brands to Boost Organic Content
This week, TikTok introduced a brand new ad option called Spark Ads which essentially allows brands to boost existing organic videos with paid ad activity if they feel the video aligns with…
A Fleeting Visit: Twitter Are Giving Fleets The Sack
Less than a year ago back in November 2020, Twitter launched its brand-new Fleets feature, allowing users to post momentary thoughts that last 24 hours; you might recognise similarities of the feature…
Is Clubhouse the future for TED talks?
Following its release back in April 2020, Clubhouse was deemed to be the new ‘trend’ looking to knock the current top social media platforms off its pedestal and have a new platform…
Is TikTok becoming one of the best platforms for paid advertisement performance?
TikTok has taken the social media world by storm over the past year hitting top download charts and making it one of the most popular (and addictive) platforms right now. TikTok back…
Twitter’s New Stories-like Ads in Fleets Are Here To Take On Facebook, Instagram and Snapchat
In November, Twitter launched its Fleets feature, which allowed users to post momentary thoughts that last only 24 hours, similar to Facebook and Instagram Stories feature. This new add-on has worked great…